With over 30 years of expertise in business process outsourcing (BPO), we’ve mastered the art of delivering exceptional solutions. Our focus is on fostering strong partnerships with top-tier call center service providers worldwide and aligning your organization’s needs with the most suitable outsourced solution.
Over countless hours, we’ve meticulously evaluated nearshore, offshore, and domestic outsourced providers, building a comprehensive knowledge base that considers vertical expertise, management capabilities, quality practices, pricing, and more.
This extensive data allows us to connect your business with expert providers who excel in delivering customer satisfaction. The outcome? Seamless process management, strong customer relationships, and an improved bottom line.
Outsourcing customer service to a specialized call center provides a range of benefits. Partnering with experts helps businesses improve customer engagement and loyalty through dedicated support teams.
Outsourced call centers are equipped to manage high call volumes efficiently and resolve customer inquiries with ease. Many feature multilingual agents capable of delivering support in multiple languages, with the majority of our overseas partners excelling in American English fluency.
Additionally, the cost savings of choosing an expert partner at a more competitive rate than local options enable businesses to enhance their bottom line while delivering exceptional customer service.
With DialerPH, you tap into the expertise of leading call center service providers worldwide. Backed by over 30 years of experience fostering partnerships with top outsourcing companies, we can identify the perfect fit for any business requirement.
Our trusted call center and BPO partners are committed to excellence, addressing your needs and those of your customers with professionalism and care. Leveraging advanced call center software and automation tools, they streamline operations, ensuring more time is spent actively supporting your business. Comprehensive quality assurance and metrics-driven insights ensure your outsourced partners consistently meet or surpass your expectations.
The cost of outsourcing call center services can depend on various factors, such as whether you choose an onshore or offshore provider, as well as the scope of the services to be outsourced. Offshore call centers typically offer more competitive pricing, but availability during your company’s regular business hours may be limited.
When partnering with DialerPH to find the right outsourcing solution, you typically incur little to no fees. Our compensation is generally covered through referral agreements with the provider you choose.
24/7 high-quality customer care delivered across various industries.
Omnichannel support for all inbound communication channels—handling phone calls, chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calls conducted in full compliance with legal regulations to prevent costly penalties.
Organized outbound marketing to increase sales and attract new clients
IT assistance to provide your internal staff additional bandwidth to address urgent and escalated problems
Outsourcing back-office tasks will allow you to concentrate on your main business duties.
Gain a thorough grasp of your company’s outsourcing requirements and create a blueprint for them.
Make an RFP tailored to your business’s needs, then use our comprehensive BPO database to narrow down the list of call centers that best fit the requirements.
We verify which call centers are the ideal fit and offer a range of particular outsourcing choices along with the advantages that go along with them.
We assist in streamlining and facilitating the contract discussions, coordination, and selection processes.
One sort of service is call center outsourcing, in which companies hire a third party to manage specific customer or client interactions. Although call center services can be omnichannel across many telecom and digital media channels, they are typically delivered via the phone. Agents adhere to the procedures you specify and take thorough notes on their progress, frequently in your own CRM, allowing you to monitor task completion and outcomes in real time.
In terms of form and function, call centers offer a variety of business process outsourcing services.
Inbound call center services are offered when clients get in touch with your business directly to ask for assistance. Inbound support services concentrate on assigning a group of agents to take inbound calls from clients and help with scheduling appointments, making reservations, and providing help desk or technical assistance.
Agents using outbound call center services must reach out to current clients, established leads, and prospective clients. Lead generation, market research, cold calling, appointment scheduling, and telesales/telemarketing procedures are all included in outbound call services.
Every call center agent is capable of offering multichannel assistance, with live agents on hand to help clients via web chat, social media, email, text messaging, SMS, and more. Additionally, bilingual services are offered by native speakers, helping to break down cultural and communication barriers while providing the best possible customer support.
Partnering with an outsourced call center company has benefits for businesses of all sizes and in all sectors. Call center systems have been successfully deployed by businesses in a wide range of industries, including software & technology, hospitality, real estate, travel & tourism, healthcare, e-commerce, and more.
By using a virtual receptionist that forwards calls and messages to the full-time staff, takes caller information, screens voicemails, and provides basic customer care, startups and small businesses can instantly position themselves as larger companies—all at a lower cost than hiring a single receptionist.
In the meantime, big businesses can pay professionals to undertake the more demanding daily work by outsourcing a variety of time-consuming back office duties.
Although the cost of outsourcing a call center might vary depending on a number of factors, it’s crucial to remember that outsourcing your company activities is typically far less expensive than managing them internally.
Fill out this form or give us a call at 09423336966 to find out more about how call center outsourcing services can help your company or to find the finest call center solutions for you.
Our individually crafted solutions are made to match your business goals and link you with the best supplier for your requirements. Get in touch with us right now to see how we can help you grow your company.
