Congratulations! Having a large customer base is evidence of your success.—but your help desk may get overloaded. Outsourcing technical help is an affordable way to relieve your own support staff while guaranteeing that clients get the assistance they require with a single contact.
We connect companies with the solution providers who can best meet their operational demands thanks to our extensive vendor network and decades of experience.
While some customers have problems that need expert-level troubleshooting, many customers have routine support requests that are simple to handle. Regretfully, automation solutions such as interactive voice response (IVR) are not always able to distinguish between different calls.
Outsourced technical support can help with this. All initial calls should be routed to an external team so that agents may promptly detect and fix simple problems. More complicated calls should be forwarded to your internal tech support team for comprehensive problem-solving and resolution. As a consequence, you save money and your team can concentrate on clients with the most complex needs.
In tech support, first call resolution (FCR) is essential. It translates into more satisfied clients who are more inclined to recommend your business to their friends and family. Additionally, it results in fewer recurring calls, giving your agents more time to assist other customers and deliver the same excellent customer service.
In order to meet your present and future client demands, DialerPH assists you in choosing the best technical support service provider at the most affordable cost.
24/7 high-quality customer care delivered across various industries.
Omnichannel support for all inbound communication channels—handling phone calls, chats, emails, and more.
Prospecting, cross-selling, up-selling, and follow-up calls conducted in full compliance with legal regulations to prevent costly penalties.
Organized outbound marketing to increase sales and attract new clients
IT assistance to provide your internal staff additional bandwidth to address urgent and escalated problems
Outsourcing back-office tasks will allow you to concentrate on your main business duties.
Outsourced technical support teams can be used by businesses that receive calls, emails, and social media messages from clients in need of help. Software firms, internet and cellphone corporations, and banking and financial organizations are among the industries frequently served. Large and medium-sized enterprises frequently depend on outsourcing firms to relieve them of tedious duties that may be completed more cheaply in places like Asia Pacific or Latin America, like the Philippines.
Tech support agents that are outsourced are proficient in a wide range of support services. General customer service, technical troubleshooting, warranty support, and catastrophe recovery are examples of typical outsourced duties. Numerous formats are available for outsourced help desk services, such as live virtual assistant chats, social media, email assistance, and inbound calls.
Saving money on human resources and freeing up time to concentrate on higher-value tasks are the main advantages of any business process outsourcing (BPO) initiative. You can free up funds that could be used to expand your company even more by hiring an outside technical support team to handle customer service and support inquiries.
There are generally very few drawbacks to outsourcing your standardized tech support procedures to a trained call center. There will be some pre-work involved, like finishing scripts, recording all business procedures, and establishing objectives for your contracted staff. After outsourcing services start, you will work with the local team manager to make sure agents understand your business and appropriately represent the brand. Lastly, you might need to hire new staff members who can concentrate on high-value work or redistribute workloads. Although it can be challenging, change is necessary for development.
Our clients frequently tell us that their outsourced IT and tech support services are much more affordable than managing the same sized team in-house, while actual costs will vary depending on location, team size, and your company’s needs and goals.
Our individually crafted solutions are made to match your business goals and link you with the best supplier for your requirements. Get in touch with us right now to see how we can help you grow your company.
